Frequently AsKED QUESTIONS

FAQ's

Do you accept credit cards?


Our online shop accepts debit and credit cards via our Paypal payment system. We also accept card payments over the phone.




Can I choose a colour of paint?


Davies and Foster have a full paint set up allowing us to both spray and handfinish our products.




Can I buy hardwood off you?


Yes you can. We can stock oak, walnut, ash, as well as other hardwoods. We sell this in planed sizes so you know exactly what you are getting. Prices vary due to fluctuating timber prices. Please email us with you requirements.




Do you take on Apprentices?


Yes we do. In fact, Billy started with us on an apprenticeship in Bench Joinery, and is now with us full time, after successfully completing his course and training with us. We look for apprentices who take the initiative to get in touch with us and have a genuine interest in both furniture, design and most of all, woodwork. Should you wish to apply for an apprenticeship with Davies & Foster, come in and say hello!




Can I come to your workshop to pick up an item i purchased from your online shop?


Yes you can. Please choose the 'pick-up' option when ordering, and we'll let you know when your item is ready to be collected.




If I commission a piece of furniture, will I get to see a drawing or design?


We supply a full set of drawings for all commissioned pieces of work. These drawings will need to be signed off and approved by yourself before we start making. This ensures you know exactly what you are getting and are paying for, and we know exactly what we are making. You can make as many revisions to these drawings ensuring you are 100% happy before we start making.




Who will install the fitted furniture i purchased from you?


We will. All our fitted furniture is installed by Davies & Foster, and the fitting side is fully detailed in your quotation. In order to maintain our high standards, we keep everything in house. Often the team who have made your furniture, will also fit and finish it.




Do you charge for a design?


At Davies & Foster, we put a lot of time and thought into our designs. This involves a great deal of interaction between the customer and ourselves to perfect the design. Therefore, we do not offer free designs before a commission has been accepted.




Do you provide quotations for comissioned work?


We provide fully written, detailed quotations with all commisioned work. All our quotations give a full breakdown of the work, whats included, copies of our terms and conditions, pictures and suggestions. You can also pick options should you wish. Once you are happy with your quotation and wish to proceed, you can then digitally sign to accept.




Do you make your own furniture?


At Davies & Foster, we make all our own furniture from start to finish, at our workshop in Backford, Chester. We are a small team of furniture and cabinet makers, who enjoy what we do and have a real passion for woodwork.




Can i visit your workshop?


We'd love you to come and say hello. Please give us a call beforehand, as sometimes we can be out delivering or fitting one of our pieces of furniture. 01244 853888 Please note, Due to the current Covid-19 situation, visiting the workshop is strictly by appointment only. Masks must be worn when visiting.




Can you match the colour of my existing oak furniture?


To an extent. The beauty of oak lies within its colour variations and grain patterns, and as it is a natural product, great variations can occur between trees and regions of where that particular tree has been felled. Age and finish is also a major factor. If you are concerned over colour, we encourage you to come down to our workshop where we can go through samples and discuss the finishes we offer.




Can I return a piece of furniture I have purchased from you?


Please see our terms and conditions for full details on returning items. If you have commissioned us, you will also have a copy of your terms and conditions attached to your quotation.




Does the furniture i purchased on your online shop require assembly?


This depends on the item and it's size, and if you are having your item delivered. Please refer to the individual item description for further details. If you are unsure or want your item delivered in a certain way, please contact us.




What type of furniture do you make and sell?


At Davies & Foster, you can either purchase individual pieces of furniture from our shop, or commission us to make and install either a piece of fitted or freestanding furniture for your home.





Please don't hesitate to call or email us should you have any further questions

Davies and Foster, The Warehouse, Liverpool Road, Backford, Chester, CH1 6PF

©2020 DAVIES and FOSTER