HOW WE WORK
Hello and welcome to our project board. This is a place where customers can come and see the status of their project in real time.
If you are an existing customer, and want to skip straight to the list of our current projects, please click here, otherwise, read on to find out more on how we work and our process.
A Bespoke Approach
All our work is bespoke. We take the raw material, which is your chosen wood, and turn it into a lovely piece of furniture. In order to do this, we have developed a system that is both fair, and puts emphasis on design and quality.
Stage 1 - Getting in touch
Stage 2 - The Quotation
Due to current covid-19 restrictions, the way we do quotations has changed. We now, depending on the project, can either do a site visit, a video call, and can even price from drawings and sketches. As each project is different, the way we gain information to price the project can be discussed on the initial chat during stage 1.
Either way, by the end of stage 2, you will have a detailed quotation.
Stage 3 - Payment, design, and getting on our Project Board
At Davies & Foster, we use a staged payment system, which comes into effect after a quotation has been accepted.
We ask for an initial deposit of 10% of the project value. This payment shows commitment on both sides, and is required to get on our Project Board, and therefore start the ball rolling. This gets you in the queue for both design, make and fit time. If the status of your project is waiting, this means we have received your 10%, but are currently on with other projects. You will see yourself move up the list as we complete projects at the top of the board.
As you get closer to the top, we will be in touch with regards to your design. Once your design has been approved, and your second payment of 70% has been received, your status will change to design approved. We will then schedule time to make your project, and at this point, we can start to talk about estimated delivery / installation dates.
Stage 4 - Making
Once your project status is in the making phase, you are nearly there. We will now be discussing fitting dates, and keeping you updated on progress.
Stage 5 - Fitting
The final 20% of your project value will be taken once we have installed your project. Congratulations, we hope you enjoy you new piece of furniture.